IT that you can measure

The Software Defined Corporation

We manage your infrastructure — servers, networks, cloud, security, and endpoints. But unlike other IT providers, we include a framework that measures whether everything actually delivers what it promises.

Every contract, spec sheet, and SLA has a gap between what's claimed and what's delivered. Our Mechanical Firmware Index (MFid) measures that gap — across your hardware, software, vendors, and processes — and it's included free with every managed services engagement.

Our IT Services What is MFid?

The SDCorp Difference

Most IT providers manage your systems and hope for the best. We measure whether your systems, vendors, and processes are actually delivering what they promised — using our Mechanical Firmware Index (MFid), included free with every infrastructure management contract.

MFid isn't limited to software. It applies to anything with a specification and a measurable outcome:

Hardware & Infrastructure ✓ Are your servers, storage, and network gear performing to spec?
Example: NVMe drives rated at 500K IOPS actually delivering 340K under your workload.
Vendors & SLAs ✓ Are your cloud providers, ISPs, and service vendors meeting their contractual commitments?
Example: Your ISP promises 99.99% uptime but delivers 99.7% — that gap has a cost.
Processes & Operations ✓ Are your IT workflows, onboarding procedures, and support response times hitting their targets?
Example: Helpdesk tickets targeted at 4-hour resolution averaging 11 hours.

Managed IT Services

We provide full-spectrum infrastructure management — and every engagement includes MFid analysis at no additional cost:

🖥️ Infrastructure Management

Servers, virtualization, storage, and compute — monitored, maintained, and measured

☁️ Cloud & Hybrid

Azure, AWS, and hybrid environments — optimized for cost, performance, and reliability

🔒 Security & Compliance

Endpoint protection, vulnerability management, and compliance frameworks

🌐 Network & Connectivity

Firewalls, switches, Wi-Fi, SD-WAN — designed, deployed, and continuously verified

Included Free: MFid

MFid = (D × E × O × I)^1/4

Measures fidelity across Determinism, Efficiency, Observability, and Intentionality

What MFid Reveals — Across Everything

10–40%

Typical Spec-vs-Actual Gap

Hardware, software, and vendors routinely underdeliver

∞

Domains

Software, hardware, networks, vendors, SLAs, processes, people

Fidelity Dimensions

Determinism, Efficiency, Observability, Intentionality

MFid Cost

Free with every infrastructure management contract

MFid Applies to Everything with a Spec

If it has a specification, a contract, or a promise — MFid can measure whether it's being delivered:

Hardware

Servers, Storage, Network Gear

Are your drives, NICs, and CPUs hitting their rated specs under real workloads?

Vendors

ISPs, Cloud Providers, SaaS

Is your cloud provider meeting the SLA you're paying for? Is your ISP delivering promised bandwidth?

Processes

IT Workflows, Support, Onboarding

Are your helpdesk response times, change management procedures, and onboarding flows hitting their targets?

Software

Applications, APIs, Databases

Are your applications performing against their design specs and SLAs under production load?

MFid is universal. Any system with a claimed specification and a measurable output can be scored on a 0-to-1 scale. The framework doesn't care whether it's measuring a server, a vendor contract, or a hiring process.

Why Choose SDCorp?

🔧 Full-Service IT Management

Infrastructure, cloud, security, networking, and support — everything you need from an IT partner, managed proactively.

📊 MFid Included Free

Every other IT provider gives you dashboards. We give you a framework that mathematically proves whether your systems deliver what they promise.

🏗️ Vendor Accountability

We measure your vendors' actual delivery against their contracts. When your ISP or cloud provider underperforms, you'll have the data to prove it.

⚖️ Honest Measurement

No vanity metrics. MFid measures the gap between promises and reality — for your systems, your vendors, and yes, even for us.

IT Services That Prove Their Value

Organizations like Montecito Bank & Trust, Lanair Group, 1Path, and NewGen LLC trust SDCorp for infrastructure management — with MFid analysis included to verify that everything performs as promised.

View Our Services See Case Studies Get Started

MFid in Action: Infrastructure Assessment

mfid-analyzer

$ mfid analyze --scope infrastructure --comprehensive

🔍 Scanning managed infrastructure...
📊 Collecting hardware, vendor, and process metrics...
⚡ Comparing against specifications and SLAs...

MECHANICAL FIRMWARE INDEX REPORT — Q1 INFRASTRUCTURE
=========================================================

Overall Infrastructure MFid: 0.81 (Good)

Hardware Fidelity:
├─ Server Compute:     0.91  ✓ CPUs within 9% of rated throughput
├─ Storage IOPS:       0.72  ⚠ NVMe delivering 360K of 500K rated IOPS
├─ Network Throughput:  0.88  ✓ Switches at 88% of backplane capacity
└─ Memory Bandwidth:    0.94  ✓ Within spec across all nodes

Vendor SLA Fidelity:
├─ Cloud Provider:     0.96  ✓ 99.96% uptime vs 99.95% SLA
├─ ISP Bandwidth:      0.71  ⚠ 710Mbps delivered vs 1Gbps contract
└─ SaaS Uptime:        0.89  ✓ Meeting 4 of 5 SLA commitments

Process Fidelity:
├─ Helpdesk Response:  0.68  ⚠ 6.2hr avg vs 4hr target
└─ Patch Compliance:   0.85  ✓ 85% within policy window

🎯 Top Recommendations:
• Escalate ISP bandwidth gap — 29% below contracted rate
• Investigate storage controller firmware for IOPS shortfall
• Review helpdesk staffing during peak hours

Included with your managed services — no additional cost.