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Our Services

Managed IT. Infrastructure. Cloud. Security. — Plus MFid, Free.

SDCorp is a full-service IT provider. We manage your infrastructure, secure your environment, and keep your operations running. What makes us different? Every managed services engagement includes our Mechanical Firmware Index (MFid) framework — at no additional cost — so you always know whether your systems, vendors, and processes are actually delivering what they promise.

MFid isn't limited to software. It measures fidelity across anything with a specification: hardware performance, vendor SLAs, network contracts, operational processes, and more. It's our way of keeping everyone accountable — including ourselves.

Who We Work With

We serve organizations across financial services, professional services, and enterprise environments. Clients include Montecito Bank & Trust. For additional references, please contact SD Corp. All clients benefit from MFid analysis included with every engagement.

Managed IT Services

Infrastructure Management

Proactive management of your servers, storage, virtualization, and compute resources. We monitor, maintain, patch, and optimize your on-premises and co-located infrastructure — and use MFid to verify your hardware is performing to its rated specifications.

Cloud & Hybrid Environment Management

Design, migration, and ongoing management of Azure, AWS, and hybrid cloud environments. We optimize for cost, performance, and reliability — and use MFid to measure whether your cloud provider is meeting the SLA you're paying for.

Network Design & Management

Firewalls, switches, Wi-Fi, SD-WAN, and connectivity — designed, deployed, and continuously managed. MFid tracks whether your ISP and network gear deliver their contracted bandwidth and latency specs.

Cybersecurity & Compliance

Endpoint protection, vulnerability management, security monitoring, and compliance framework implementation. From patch management to incident response — with MFid measurement of your security tooling's actual detection and response fidelity.

Helpdesk & End-User Support

Responsive IT support for your team — ticket management, remote assistance, and on-site support. We use MFid to measure our own response times and resolution rates against your SLA targets.

Vendor & SLA Management

We manage your relationships with cloud providers, ISPs, SaaS vendors, and hardware suppliers — and use MFid to hold them accountable to their contractual commitments with hard data.

Included with Every Plan: The MFid Framework

Every managed services client receives MFid analysis at no additional cost. MFid measures the gap between what's promised and what's delivered — across any domain:

🖥️ Hardware

Are your servers, drives, and network gear hitting their rated specs under real workloads?

📋 Vendor SLAs

Are your cloud providers, ISPs, and SaaS vendors meeting contractual commitments?

⚙️ Processes

Are helpdesk response times, change management, and IT workflows hitting their targets?

💻 Software

Are your applications and databases performing against their design specs and SLAs?

MFid = (D × E × O × I)1/4

Determinism × Efficiency × Observability × Intentionality — scored 0 to 1

Why SDCorp Over Other IT Providers?

Most IT providers manage your systems and send you a monthly report. We do that too — but we also measure whether everything is actually delivering what it claims:

  • Vendor Accountability: When your ISP delivers 710Mbps on a 1Gbps contract, you'll have the MFid data to prove it — and negotiate.
  • Hardware Verification: That NVMe array rated at 500K IOPS? We'll tell you it's delivering 340K under your actual workload.
  • Process Measurement: If your helpdesk target is 4-hour resolution but the average is 11 hours, MFid surfaces that gap — even when it's our own team.
  • No Extra Cost: MFid analysis is included with every managed services contract. It's not an upsell — it's how we operate.

Our Approach

We manage your infrastructure like any top-tier IT provider — proactive monitoring, rapid response, strategic planning. The difference is that we measure everything against its specification. Not just uptime dashboards and green lights, but hard fidelity scores that tell you whether your hardware, vendors, and processes are actually performing as promised.

The goal isn't perfection — it's predictability and accountability. A system that consistently meets 90% of its specification is more valuable than one that swings between 99% and 50% depending on the day. We manage for consistency, and we prove it with data.

What You Get

✓Full-Service IT Management

Infrastructure, cloud, security, networking, helpdesk — everything under one roof with a single point of accountability.

✓MFid Analysis Included

Every engagement includes fidelity measurement across your hardware, vendors, processes, and software — no additional fees.

✓Vendor Accountability Data

Hard numbers on whether your cloud providers, ISPs, and SaaS vendors are meeting their SLAs — data you can use in contract negotiations.

✓Transparent Self-Measurement

We apply MFid to our own service delivery. You'll see our fidelity scores for response times, resolution rates, and SLA adherence.

IT Services That Prove Their Value

Get managed IT with built-in accountability. MFid analysis included with every infrastructure management contract.

Get Started
⚡ The MFid Framework — Our Philosophy

The measurement framework behind everything we do — applied to hardware, vendors, processes, and software alike.

$ mfid report --scope=managed-services --client=example

SDCORP MANAGED SERVICES — MONTHLY FIDELITY REPORT
===================================================

Infrastructure MFid: 0.87 (Good)
├─ Server uptime:       99.97% vs 99.95% SLA  ✓ Exceeding
├─ Storage IOPS:        420K vs 500K rated     ⚠ 84% fidelity
├─ Backup completion:   100% vs 100% target    ✓ On target
└─ Patch compliance:    92% vs 95% policy      ⚠ Below target

Vendor SLA MFid: 0.79 (Needs Attention)
├─ Azure uptime:        99.96% vs 99.95% SLA   ✓ Meeting
├─ ISP bandwidth:       710Mbps vs 1Gbps        ⚠ 71% fidelity
└─ SaaS provider:       4 outages vs 0 promised ⚠ Escalate

SDCorp Service MFid: 0.91 (Excellent)
├─ Helpdesk response:   42min vs 60min target   ✓ Exceeding
├─ Ticket resolution:   3.8hr vs 4hr SLA        ✓ Meeting
└─ Escalation rate:     8% vs 10% threshold     ✓ Good

Recommendations:
• Escalate ISP contract — 29% bandwidth shortfall documented
• Schedule storage firmware update for IOPS improvement
• Patch compliance gap: 3 servers pending reboot window

$ mfid export --format=pdf --send-to=client
Night